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Terms & Conditions

Quotations

  • Quotations valid for 3 months.

One off Services

  • Defined as any service other than our regular 6 weekly window cleaning service
  • Gutter clearance (Internal Only): clears the debris from inside the gutter, it does not include the removal, repair, or replacement of any part of the gutter or downpipes.
  • Gutter Clean (External Only): includes the gutter, downpipes, soffits, and fascia.
  • Conservatory clean: consists of conservatory roof clean and windows including conservatory gutters and finials.
  • Soft Wash: Cleaning of organic growth by use of chemicals
  • Pressure Wash: Cleaning of surfaces by use of cold water at high pressure
  • Steam Clean: Cleaning of Surfaces by use of super-heated water

Prior to cleaning

  • Any booking over £300 (including VAT) is subject to a 20% deposit to be paid upon booking a date
  • You can cancel a booking up to 2 working days beforehand by calling the office on 01249 400500 or emailing info@windowpayne.co.uk. Any cancelation after this is subject to being charged at the full amount of the quoted price as we may not be able to fill your slot at this short notice.
  • Cleaning is undertaken with specialist equipment and with trained operatives. Cleaning is undertaken at customers own risk.

On day of cleaning

  • Full access is required on the day, we are unable to move any obstacles which may inhibit cleaning or unlock gates.
  • All windows and vents must be closed before cleaning.
  • Should full access not be available, we reserve the right to charge 100% of the quoted price.
  • We will not clean any surfaces we consider to be inaccessible or unsafe on the day of the clean.

Pricing and payments

  • All prices are inclusive of VAT at the standard rate unless specified otherwise.
  • Payment is due in full on completion of the work
  • WindowPayne services may not be provided if payments are outstanding on the account.
  • In the event of a dispute, it is the customer’s responsibility to prove that payment has been made in full.
  • We reserve the right to make late payment charges and to recover any costs incurred in debt recovery.
  • By continuing with our services, you are agreeing to the Terms and Conditions

Regular 6 weekly Window Cleaning

  • Window Cleaning: We provide 6 weekly subscription based external window cleaning
  • A window clean will include a window or door glass, frame, sill, and sash made of wood, aluminum, steel or UPVC. Conservatory windows included unless otherwise stated. (A conservatory roof is a separate job; a quote can be arranged).
  • Other services quoted individually.
  • Paint, varnish, lime scale, mastic, cement mortar, glue, labels, or other building products cannot be removed as a standard window clean but can be arranged at a separate cost.
  • Customer to advise when booking services.

Prior to cleaning

  • We will send out a text message at 5.30pm on the evening before your clean.
  • We make time and space in our schedule for you therefore if you wish to postpone your clean contact the office on 01249 400500 (the office will be closed at this time but please leave a message as we will pick it up at 7.30am) or email
    info@windowpayne.co.uk before 7.30am on the day of the clean.
  • Any cancellations/postponements after 7.30am will be charged at the full price as it is too late for us to fill your cleaning slot.
  • If you need to postpone your clean, your rearranged clean must be within 5 working days otherwise it will revert to your next scheduled clean.
  • We will endeavour to clean on the notified day, although on occasions due to unexpected circumstances we reserve the right to alter the day.
  • Windows are cleaned at the customer’s own risk ensuring that windows/gutters are structurally sound and do not leak prior to cleaning and must advise WindowPayne of any defects

On day of cleaning

  • Full access is required on the day, we are unable to move any obstacles which may inhibit cleaning or unlock gates.
  • All windows and vents must be closed before cleaning, any open windows which cannot be closed will not be cleaned.
  • Should full access not be available, or windows not closed we reserve the right to charge 100% of the scheduled clean price.
  • We will not clean any windows, gutters, or surfaces we consider to be inaccessible or unsafe on the day of the clean.
  • All surfaces cleaned with Pure water will be left to dry naturally.
  • Your satisfaction is guaranteed as we will reclean any window/gutter which we recognise as unsatisfactory within 2 working days of the clean. Customer should call the office on 01249 400500 or email info@windowpayne.co.uk to advise if not satisfied within 24 hours of the clean.

Termination of contract

  • If for any reason you should wish to cancel our services, please call the office on 01249 400500 or emailing info@windowpayne.co.uk and a final payment will be taken.
  • We reserve the right to terminate your cleaning account without notice.
  • Cancelled accounts will not qualify for any introductory offer if the account is reopened.

Pricing and payments

  • All prices are inclusive of VAT at the standard rate unless specified otherwise.
  • Payments are made by monthly Direct Debit (minimum of 3 monthly payments)
  • Your first payment will be taken within in the first month your windows are cleaned. This could be at any point within the month determined by the date you book your clean.
  • Payments are taken on the 1st of every month thereafter.
  • If you postpone a clean, which cannot be done in the next 5 working days, and the period between cleans is more than 12 weeks, your next clean will incur an extra charge.
  • WindowPayne services may not be provided if payments are outstanding on the account.
  • In the event of a dispute, it is the customer’s responsibility to prove that payment has been made in full.
  • We reserve the right to make late payment charges and to recover any costs incurred in debt recovery.
  • We reserve the right to make a surcharge in the case of exceptionally dirty windows – we will contact you for agreement prior to cleaning.
  • By continuing with our services, you are agreeing to the Terms and Conditions